FAQ

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What kind of wigs and extensions do you sell?

At Bluxy Hair we only work with high quality natural hair.

We have two ranges:

-Bluxy Essence – essential everyday models, basic measurements.

-Bluxy Premium – SDD wigs and extensions, exclusive curls, balayage, unique colors, highlights, and special launches.

How much does shipping cost?

Orders over €150 have free shipping throughout Spain.

If your order is smaller or international, check the cost at checkout or chat with us.

What does the packaging include?

All orders include:

✔ Bluxy satin box

✔ Melt Band

✔ HD Cap

✔ The item you purchased

Bluxy Premium products also include:

✔ Bonnet or satin bag (your choice)

✔ Exclusive accessories.

You can also purchase additional accessories and add-ons in the “accessories” section.

What payment methods do you accept? Can I pay in installments?

We accept:

• Credit/debit card

• Apple Pay

• PayPal

• Split payments with secure platforms (shown at checkout)

Do you accept returns?

For hygiene reasons, we do not accept returns at this time.

Be sure to review your order thoroughly before confirming it. We encourage you to contact us if you have any questions before purchasing. We'll be happy to assist you with photos, comparisons, and personalized recommendations.

What kind of lace do wigs use?

All of our wigs are generally HD Lace, but depending on the style, we also work with Swiss Lace (if applicable, we specify it in the product description). Both are fine, discreet, and high-quality, designed for natural finishes that blend with your skin.

Are they 100% natural hair?

Yes. All of our wigs and extensions are made with high-quality natural hair, selected to ensure durability, shine, and a premium finish.

How long will it take to receive my order?

Delivery times may vary, but in general:

• Spain: 10-14 business days

• Europe: 14-16 business days

• Other countries: depending on destination (will be indicated at checkout)

Do you only sell wigs and extensions?

No. We also offer accessories such as baby hair combs, bonnets, melt bands, and other products that complement your care routine.

When do they release the new models?

We're constantly launching new textures, colors, and limited-edition collections. Follow us on social media or subscribe to our newsletter to stay up-to-date.

How do you take care of your hair?

It's so easy! All our products include a care label inside, with detailed instructions on washing, styling, moisturizing, and drying. You can also check out our visual care guide online.

Can I dye or style my hair?

Yes. Since they're 100% natural, you can dye, straighten, or curl extensions and wigs. However, we recommend doing so with a professional to avoid damaging them.

Are the caps comfortable?

Our wigs are made with adjustable caps that comfortably fit different head sizes thanks to internal elastic bands and discreet hooks.

Besides:

  • They are breathable, ideal for warm climates or long periods of use.

  • The interior is soft to the touch and does not irritate the scalp.

Suitable for both aesthetic and oncological use.